John Deere Built a Self-Repair Service. Almost No Farmer Will Touch It
I Fixed a Tractor Using John Deere's Self-Repair Service. Farmers Aren't Sold
WIRED's Boone Ashworth fixed his own tractor through John Deere's subscription self-repair program and found that hardly any farmers use it. The service exists, but the company's history of locking down equipment has left owners deeply suspicious. In comments, farmers describe a manufacturer that now treats them as a recurring revenue stream rather than customers.
John Deere has gone from being one of the most trusted sources of farming equipment to being a literal swear word amongst the farmers I know.
- JohnFen
> The agricultural machine manufacturer has a subscription service that lets owners repair their own equipment. Why is barely anybody using it?
Because it doesn't address the actual problem.
- nilamo
Requiring a subscription violates the right to repair. Even for backwater places where the right to repair isn't enshrined in law (like the usa), people still know what the right to repair is, and often refuse to use a paid service what what ought to have been included in the base price.
- fitsumbelay
I read a post sometime in the last 6 months about the hot business in Saskatchewan or Manitoba selling older, completely unconnected John Deere tractors because farmers found the subscription based service for connected ones to be expensive and unhelpful. Basically a net loss. This wired post seems to be payola I mean a direct rebuttal to that post as well as the behavioral wave because it's probably impacting bottom lines
- Aboutplants
A subscription for the right to repair your own machine seems completely insane to me. How is this a thing that is allowed?
- AngryData
$200 per machine per year. You use to just buy the manual and you had it forever. Farms sit on 1-2% profit margins on average but with a 30% swing in potential yield. They don't like subscription services because their yearly income is unreliable at best and they don't have any margin to waste on bs they might not use.
- SA9G
My Subaru needs an oil change every 6 months... it takes a few minutes. It does NOT remind me and I don't have to reset a computer. Life is simple, life is good.
My more $$$ German car needs a service once a year. It reminds me. The actual oil change is easy, but THEN I have to reset the computer!! Not so easy. That needs special software. I bought a pirated package from China. They need a subscription too. Otherwise, I must take it to an "authorized" garage... more $$$. And all of this before there are actual problems to fix...
When you pay $$ for a big machine, you SHOULD get everything you need to keep it operational, indefinitely. No separate software packages, no subscriptions, etc. Maybe you need to download something on your tablet/laptop and buy a cable... but that should be it. That would be the law if I was the emperor! (No no no, I don't want to be elected president, stupid job. I said Emperor dammit.)
- AShyFig
I've always been a bit confused about the right to repair debate, especially as it concerns John Deere equipment. I don't own any "new" John Deere products, but I do have a few pieces circa ~2010. Perhaps my experience is out of date.
Here's how it's always worked for me:
1. A code comes up on the computer.
2. A. The problem is self evident. Or;
2. B. I search online and find the problem. Or;
2. C. I search online and find the diagnostics manual, which I use to find the problem. Then I have diagnostics manual pdf forever, and can use this in the future.
3. A. I search online and find the parts diagram. Or;
3. B. I search my dealers website and find the parts diagram.
4. I order the part.
5. I install the part.
Has something changed with newer equipment that prevents farmers from doing this?
- alpaca128
The term "Self-Repair Service" already sounds so wrong.