OpenAI says my prepaid credits were consumed, refuses to show any record
A lighting designer and ChatGPT Pro subscriber describes how OpenAI's Codex service wiped his prepaid credit balance, failed to credit a purchase, and then burned through $193.60 in credits in 96 minutes without warning. When he asked for itemized usage records, OpenAI refused five times, claiming its support tools lack visibility. His GDPR request was stonewalled, and he has filed a complaint with the Irish Data Protection Commission.
If you prepay OpenAI for credits, know this: if they ever disappear, the company’s official position is that you are not entitled to know where they went.