eBay to pay $56mn after harassment campaign against couple

'Crush this lady': how eBay harassment campaign led to $56M payout

eBay has agreed to pay $56 million to settle a lawsuit brought by a Massachusetts couple who were subjected to a campaign of harassment and intimidation by company employees. The couple, David and Ina Steiner, were targeted after their newsletter criticized eBay's business practices. The harassment included sending threatening messages, delivering a bloody pig mask to their home, and even attempting to install a GPS tracker on their car. The settlement follows criminal charges against several former eBay employees, including the company's former security director.

The company's actions were 'shocking, repugnant, and criminal'.
  1. QuantumNomad_

    https://archive.is/dNAEY

  2. haunter

    Brian Gilbert, 56, of San Jose, Calif., former Senior Manager of Special Operations for eBay’s Global Security Team, was sentenced to time served, one year of supervised release with the special condition that he have no contact with either of the victims in the case and a $20,000 fine

    Jim Baugh, 47, of San Jose, Calif., eBay’s former Senior Director of Safety and Security, was sentenced to 57 months in prison

    David Harville, 50, of Las Vegas, Nev., former Director of Global Resiliency, was sentenced to 24 months in prison

    Stephanie Popp, 34, of Louisville, Ky., former Senior Manager of Global Intelligence, was sentenced to 12 months in prison

    Philip Cooke, 56, of San Jose, Calif., a former Senior Manager of Security Operations, was sentenced to 18 months in prison and 12 months of home confinement

    Stephanie Stockwell, 28, of Redwood City, Calif., a former Manager of Global Intelligence, was sentenced to one year in home confinement

    Veronica Zea, 28, of San Jose, Calif., a contract intelligence analyst, was sentenced to one year in home confinement

    https://www.justice.gov/usao-ma/pr/final-defendant-ebay-cybe...

  3. evan_

    I assume this has been investigated but it's difficult to believe this stopped at one pair of critics. There are plenty of people online critical of eBay. Were they running similar campaigns on anyone else?

    > Seven members of eBay’s security team, including former police captains, “worked together to harass and intimidate the Steiners”, according to prosecutors.

    I hope someone's looking into the careers of the "former police captains" here. Again, difficult to believe they just woke up one day and decided to fly cross-country to vandalize someone's house with no prior history of intimidation.

  4. alexpotato

    Scott Adams [0], who recently passed away, had a great line on human behavior (paraphrased):

    Whenever people are unsupervised and there is a chance for fraud or bad behavior and, due to the lack of supervision, they believe they won't be caught, you should ALWAYS assume that people will behave badly.

    For another example, the Google case where it was exposed how many nefarious activities they were up to around auction bidding.

    0 - https://en.wikipedia.org/wiki/Scott_Adams

  5. aucisson_masque

    Side note but did anyone here tried to sell stuff on eBay ?

    Their pricing are insane, they take a cut on your product price, but also on the delivery method and even on the taxes !

    It amounts to about 13% of total price, including delivery and taxes.

    It looks absolutely insane to me, but some people seem to defend it.

    To put some perspective, here in France we have an extremely profitable competitor called Leboncoin, it's crushing eBay shares in the country, and they take only 5% cut on the product price.

  6. jimkortge

    Behind the Bastards podcast did a series of episodes about this: https://youtu.be/pJhc7TBkVz4

  7. dredmorbius

    There've been a few recent submissions of this story over the past week or so, but none with significant discussion.

    <https://news.ycombinator.com/item?id=49079244> (6 comments) had the most activity.

    So no, this wouldn't count as a dupe.

  8. ltbarcly3

    I was working at eBay as a Director of Engineering (the startup I work for was unfortunately acquired by eBay a few years earlier) at this time (none of us new any of this was going on of course), and I emailed the CEO about my concerns about the performance review process causing people to keep 'donkeys' on their team so they would have someone to give the Needs-Improvement review to (due to stack ranking) and an HR Sr. Director was literally sent to my desk to find me and "discuss my concerns" and she told me "a lot of people in this industry are paid more than they could get at another company and if they lost their job they might not be able to find another job as good". Luckily due to autism I just agreed with her and didn't realize it was a threat until years later or I likely would have said something unfortunate.

More from this day

2026-08-02