Why Good Tools Should Be Invisible Instead of Fun Puzzles

The effect of the interface becoming "invisible" is actually a function of time spent in the interface. I think what the author is reacting to is discretionary friction; designers or product folks adding features or complexity. The thing is, that friction may be necessary in order to achieve a certain task (think about resolving a merge conflict). And given enough time in the interface, even those "disruptive" steps fade into the background.

To give a concrete example, the console of a 737 is incredibly dense with controls. The airplane itself has many different modes, and there are many moments of intentional friction.

However, if you interview a pilot with 10+ years in a 737, they will tell you the interface has become invisible.

The same goes for the supposedly "bad" Bloomberg terminal. You'll find the same thing in Healthcare, where an interface cluttered with buttons is exactly the right solution for someone who spends 8+ hours/day in a MR scanning software and wants instant access to all the controls.

As programmers, I think we're too quick to generalize our own experience and preferences and try to apply them to others.

Source: I spent 10 years designing consumer and professional software at IDEO

As a long time terminal user, it does not surprise me much when people just don't get it. The discussion often goes like this:

— In a terminal, I can do so-and-so with a simple command

— Well, in my FrobnicatorStudio, there's a shortcut Ctrl+Alt+So for that

and this can go forever, going into pretty much useless comparisons like "in vim, I can delete 24 lines by pressing four keys" (no Sublime user ever needs that) vs "in Sublime I have multiple cursors" (no vim user ever needs that either).

The proper argument here, probably, is this one: the terminal, with its way of combining small CLI tools

into pipelines, covers infinitely many use cases, but indeed has a learning curve, taking probably a year or so to become really comfortable. When you reach that point, you will be, on average, much more productive than an average GUI user, but it requires some dedication, pain, and suffering to reach that point, and people often do it involuntarily.

In my case, my first job required managing customers' servers over ssh, those servers had bare minimum installed (often vi, not vim), and I had no choice other than figuring out how to do things effectively in this setup. If not for that experience, I'm not sure I would've gone through the pain of starting doing things in the terminal.

> usually because they don’t realize how much more productive keyboard navigation is than reaching for the mouse a lot of the time.

In a large number of cases people who say they are more productive have never measured it. They have no idea if it is true. There are been many competitions between keyboard and mouse navigation over the years. Depending on the details of how the test is written one will win or the other, often by a significant amount, in many cases the loser is the one that user said was more productive before seeing the real results.

I am afraid the author confuses familiarity with proof that his tools are better. The reality is that every tool has a trade off, and if a user prefers tool X compared to tool Y, it’s not because they are dumb, but likely they make better use of the affordances of that tool that only a power user would get.

Give a developer 10 years each with vim, emacs and Sublime Text, they wouldn’t be so sure which is better. [1] They might have a personal favourite, sure, but would also be able to tell why other people prefer other tools.

I am afraid this is one of those arguments borne of ignorance whereby one is has never given a proper chance to software they are unfamiliar with.

1: to me the mark of a greybeard that has been around a while is a vague dislike of every software and any promise of improving such software. In the long run, every piece of software tends towards mediocrity.

Well this is a take.

It’s weird how much the author fixates on Vim being “visible” and implies multiple cursors and features in Sublime aren’t. Just because your brain is trained to not think about it anymore doesn’t make it any less visible.

Multiple cursors aren’t a native feature in many tools, it is still something to learn how to use, let alone effectively — just as Vim key bindings are. Plus, vim is more than just a TUI choice for terminal-only users, it’s key bindings for people that have learned that a keyboard is a natural extension of themselves and would rather not jump back and forth to mice repeatedly — just as “multiple cursors” can be to a sublime user of 15 years.

> The clearest sign a tool is serving you is that you stop noticing it—it becomes invisible.

It is because you are already very familiar with and accustomed to this tool.

The main meaning of the author probably is (from one article):

We need to remember that the purpose of using tools is to solve specific problems and achieve goals.

No tool is perfect. When using the useful functions of a tool, we also need to tolerate or ignore some of its shortcomings. Don't seek out or switch to a new tool simply because of some insignificant flaws. In the process of selecting and using tools, don't have the perfectionism, and always keep the goal in mind. The important thing is to master the useful functions of the tools to quickly, effectively, and efficiently complete tasks or goals, thereby significantly improving efficiency and productivity, rather than constantly complaining, switching tools, and wasting time and energy.

For the tools we choose, one must become truly familiar with and proficient in their use, continuously customize, modify, and improve them, and strive to use them to the fullest extent, thereby significantly improving efficiency and productivity, and solving practical problems and achieving goals faster and better.