AI is making the Philippines' offshoring industry stronger
The Philippines' big offshoring industry is growing despite AI
Despite fears that AI would decimate the Philippines' offshoring industry, it's actually growing. Workers like Trizza, who calls US lawyers from Manila, now use tools like ChatGPT to polish their emails, making their jobs easier. The industry's resilience suggests that AI is augmenting rather than replacing human workers, at least for now.
But one thing has recently made her job easier: these days she dictates her emails to Chat GPT, which quickly rewrites them in a “professional” tone.