Kinney Drugs AI Implementation Causes Delays and Privacy Concerns

A pharmacy chain in Vermont implemented AI for efficiency

Kinney Drugs recently deployed an AI assistant named Burt to streamline prescription refills, but the rollout has backfired. Customers report confusing interactions, incorrect dosages, and significant delays in receiving medication. The system has also raised serious privacy questions regarding how patient data is shared with the third-party vendor Synerio. Many users feel the tool offers no value and are abandoning the pharmacy due to these inefficiencies and security fears.