Kinney Drugs AI Implementation Causes Delays and Privacy Concerns
A pharmacy chain in Vermont implemented AI for efficiency
Kinney Drugs recently deployed an AI assistant named Burt to streamline prescription refills, but the rollout has backfired. Customers report confusing interactions, incorrect dosages, and significant delays in receiving medication. The system has also raised serious privacy questions regarding how patient data is shared with the third-party vendor Synerio. Many users feel the tool offers no value and are abandoning the pharmacy due to these inefficiencies and security fears.
These days, privacy is just about out the window.
- matteoraso
>A pharmacy chain in Vermont implemented AI for efficiency. It’s led to delays, incorrect information and privacy concerns.
You should post the entire title.
- Avicebron
It seems like the article's unspoken consensus is if they hired people (ideally local) and paid them a living wage it would go back to working well enough like it did before they attempted the bot.
I wonder why no one brought that up as a solution?
- sghiassy
Honest question, why aren’t pills dispensed by machines?
I get that a pharmacist should review the prescription. And let’s say you even want employee-customer interaction; which is great.
But dispensing X pills from one bottle to another bottle is a solved problem right?
- trollbridge
Impressive: they managed to use LLMs to recreate the CVS pharmacy experience, where you get random phone calls from random pharmacies offering to refill a prescription you don't need refilled, or better yet, they just call you to tell you it's already refilled.
- gtowey
> “I’ve got four bottles of something that I take twice a week sitting here,” Callaghan said.
Profits are up! A smashing success!