OpenAI Presence: Deploying Trusted AI Agents for Enterprise Workflows
We are introducing OpenAI Presence, a battle-tested product designed to help enterprises deploy reliable AI agents for high-value tasks. By combining model reasoning with strict policies, guardrails, and escalation rules, we ensure agents can resolve issues and take approved actions while maintaining full control. This system adapts over time through Codex-powered improvements, allowing businesses to scale trusted automation across voice and chat channels safely.
The challenge for enterprises is no longer proving that AI agents can work, it's making them reliable enough to do high-value work in production.