Dear airport workers: we passengers are trying our best
Dear people who work at the airport
A frequent flyer's open letter to airport staff apologizes for passenger confusion, from the elderly woman who doesn't understand boarding calls to the contradictory signs and instructions. The author, despite hundreds of thousands of miles, still finds airports baffling and offers a free consultation to designers, comparing himself to Temple Grandin for the terminal.
We were trying do the right thing, and we weren't to know that the bags we were planning to take with us in the cabin were not "cabin bags" as you understand them.