How Organizations Actually Use ChatGPT: Evidence from OpenAI's Own Data
How Organizations Use AI: Evidence from ChatGPT [pdf]
OpenAI's new report analyzes real-world usage of ChatGPT across organizations, drawing on anonymized data. It reveals that while many companies use the tool for coding and writing, the most impactful applications are often unexpected, such as strategic planning and employee training. The report also highlights disparities in adoption and offers insights into how AI is reshaping workflows.
Our data shows that organizations are not just using ChatGPT for routine tasks, but are integrating it into core business processes, often in ways that surprise even us.