HubSpot Admits Mistake and Reverses Controversial Data Sharing Plan

We Got This Wrong. and We Are Fixing It

I am apologizing for a recent terms of service update that failed to meet our customers' expectations for transparency. We are immediately halting the proposed changes regarding data enrichment and reaffirming that your CRM data belongs to you. Moving forward, we will ensure any future features involving your data are fully opt-in, clearly communicated, and designed to rebuild the trust we let down.

"Nothing matters more to us than the trust of our customers, and with our recent terms of service update we let you down."